KlarBond Terms of Service

Effective date: 29 June 2026

These Terms of Service govern access to and use of the KlarBond website, early-access process, closed beta, workspaces, document-analysis tools, connected-source features, AI-assisted features and related services (the Service).

These Terms are between KlarBond Ltd, company number 17300261, registered in England and Wales, whose registered office is at 5th Floor, 167–169 Great Portland Street, London, W1W 5PF, United Kingdom (KlarBond, we, us or our), and the organisation that requests, accepts or uses the Service (Customer).

The Service is intended for business and organisational use only. It is not offered to consumers for personal or household use. A person who accepts these Terms or uses the Service for a Customer confirms that they have authority to bind that Customer.

1. The Service

KlarBond helps organisations review, organise and compare business documents and internal knowledge. Depending on the feature used, the Service may:

• upload or import documents;
• extract and structure document text;
• classify content;
• create embeddings and support search;
• compare information across documents;
• identify possible contradictions, tensions, gaps, duplication or outdated information;
• extract supporting evidence;
• answer questions based on selected documents;
• support research and summarisation;
• produce reports, drafts or other structured outputs; and
• replace documents and reanalyse affected material.

KlarBond supports human review. It is not a document management system, authoritative archive or substitute for legal, compliance, financial, medical or other professional advice.

2. Closed beta

KlarBond is currently provided as a closed beta.

During the beta:

• access is invitation-only and may be subject to suitability checks;
• features may be incomplete, experimental, changed, limited, suspended or removed;
• availability, performance and outputs may vary;
• KlarBond may limit users, documents, connectors, requests or workspaces;
• no service-level or uptime commitment applies unless stated in a separate written agreement; and
• KlarBond may end or change the beta at any time.

Unless a separate order form or written agreement states otherwise, beta access does not create a long-term right to use the Service.

The closed beta is offered from the United Kingdom. KlarBond does not currently actively market or onboard the closed beta in the EEA. KlarBond will review and update this position before any active EEA launch.

3. Accounts and administrators

Customer is responsible for:

• providing accurate account information;
• selecting appropriate workspace owners and administrators;
• approving users and assigning suitable permissions;
• protecting credentials and connected-source authorisations;
• promptly removing access when it is no longer required; and
• activity carried out through its accounts, except to the extent caused by KlarBond's breach.

Individual credentials must not be shared. Customer must promptly notify KlarBond if it suspects unauthorised access or compromised credentials.

A Customer administrator may manage users, permissions and workspace content in accordance with the controls available in the Service.

4. Customer Content

Customer Content means documents, files, text, data, prompts, questions, instructions, notes, comments, metadata, connected-source content and other material submitted to, imported into or generated within a Customer workspace.

As between the parties, Customer retains its rights in Customer Content.

Customer grants KlarBond and its approved service providers a limited, non-exclusive licence to host, copy, store, transmit, extract, structure, index, embed, analyse, display and otherwise process Customer Content only as reasonably necessary to:

• provide and configure the Service;
• maintain security, integrity and availability;
• provide support requested by Customer;
• comply with applicable law;
• enforce these Terms and prevent misuse; and
• exercise rights expressly granted under these Terms.

This licence does not permit KlarBond to sell Customer Content or use it to train a general-purpose AI model.

KlarBond may use operational, technical and usage information that does not reveal Customer Content to operate, secure, analyse and improve the Service.

5. Documents belonging to clients and other third parties

Customers may upload or connect documents belonging to their clients, employees, suppliers or other third parties only where they are authorised to do so.

Customer represents and warrants that it has all rights, permissions, lawful bases, confidentiality permissions, notices and instructions required to:

• submit and process Customer Content through KlarBond;
• appoint KlarBond and its service providers where required;
• connect each external source;
• use and share resulting outputs; and
• comply with any obligation owed to a client, employer, controller, licensor or other third party.

Where Customer processes personal data for its own client or another controller, Customer must ensure that it is permitted to appoint KlarBond as a subprocessor and must communicate any binding instructions or restrictions before processing begins.

6. Connected sources

The Service may support customer-authorised connections to Google Drive, Microsoft OneDrive and Microsoft SharePoint.

Customer instructs KlarBond to access and process the files and metadata selected or made available through an authorised connection.

Customer is responsible for:

• having authority to connect the source;
• selecting the minimum necessary scope;
• maintaining accurate source permissions;
• complying with the source provider's terms;
• reviewing imported material; and
• revoking access when it is no longer needed.

KlarBond may read selected files, monitor authorised source changes and manage connection tokens as necessary to provide the connector. KlarBond does not modify third-party records through these connectors unless a separate written agreement expressly allows it.

KlarBond is not responsible for the availability, security, accuracy, deletion or operation of a third-party source outside KlarBond's control.

7. AI-assisted processing

Some features use commercial AI and machine-learning services to analyse selected Customer Content, create embeddings and generate outputs.

KlarBond will not:

• use consumer AI accounts for Customer Content;
• use Customer Content to train or fine-tune a general-purpose AI model; or
• knowingly permit an AI provider to use Customer Content for model training,

unless Customer separately and expressly agrees in writing.

Commercial AI providers may process prompts, selected document text, metadata, embeddings inputs and generated outputs as needed to provide the requested feature. Providers may retain limited information for service operation, security, abuse prevention, legal compliance, support or other purposes described in their commercial terms and in KlarBond's AI Processing Notice or Subprocessor List. KlarBond may use reduced-retention or zero-data-retention options where available, appropriate and commercially agreed, but these options are not promised unless they are stated in a separate written agreement or published provider configuration for the relevant feature.

Customer acknowledges that uploaded and connected documents are untrusted input and can contain misleading or malicious instructions. KlarBond applies controls intended to reduce this risk but cannot guarantee that every prompt-injection, source-poisoning or disclosure attempt will be prevented.

8. Outputs and human review

An Output is a finding, comparison, classification, summary, answer, report, draft or other result generated by the Service.

As between the parties and to the extent permitted by law, Customer may use Outputs generated for it, subject to KlarBond's rights in the Service, templates, methods and pre-existing material.

Outputs may be inaccurate, incomplete, inconsistent, outdated, biased, misleading or non-unique. Customer is solely responsible for independently reviewing and validating every Output before relying on it, using it, publishing it, sharing it or acting on it, and for every decision, action or communication based on an Output.

Customer must, as appropriate:

• check the underlying source material;
• verify important facts, quotations and calculations;
• apply appropriate professional judgement;
• obtain any required specialist review;
• correct or reject unsuitable Outputs; and
• decide whether an Output is appropriate to use or share.

An Output must not be presented as verified advice, a verified fact or an authoritative record unless it has been independently checked by a suitably qualified person. KlarBond does not guarantee that the Service will identify every contradiction, error, missing document, compliance concern or other issue.

9. Decisions affecting individuals

KlarBond does not make solely automated decisions that produce legal or similarly significant effects on individuals.

Customer must not use KlarBond as the sole or determinative basis for decisions concerning employment, recruitment, credit, insurance, education, healthcare, legal services, public benefits, safeguarding, immigration or another person's rights, eligibility, access or treatment.

Where the Service supports a decision about an individual, a suitably qualified person must review the source material, context, Output and possible adverse effects before the decision is made.

10. Restricted information

Customer must comply with the KlarBond Restricted Data Policy.

During the closed beta, Customer must not submit special-category personal data, health data, criminal-offence data, children's or vulnerable-person data, safeguarding records, legally privileged material, classified information, payment-card authentication data, passwords, private keys, access tokens or other prohibited information described in that policy.

Only limited ordinary business personal data—such as a name, work email address, job title, employer or professional role—may be included where it is necessary, Customer is authorised to process it and it is not otherwise restricted.

KlarBond does not guarantee that it will detect restricted information. If KlarBond reasonably believes prohibited information has been submitted, it may quarantine, restrict, return or delete it and suspend the affected processing.

KlarBond may agree different restrictions or additional safeguards for a future enterprise arrangement, but only through a separate written agreement and only after appropriate legal, privacy and security review.

11. Acceptable use

Customer and its users must not:

• use the Service unlawfully or to facilitate unlawful activity;
• infringe intellectual-property, privacy, confidentiality or contractual rights;
• upload malware, harmful code or malicious files;
• attempt to bypass security, rate limits, access controls or technical restrictions;
• attempt to access another customer's workspace or data;
• use credentials, tokens or connected-source access that they are not authorised to use;
• reverse engineer the Service except where a restriction is prohibited by law;
• copy the Service's interface, workflows, prompts, outputs, methods or structure to build a competing product;
• run automated scraping, load testing or security testing without written permission;
• submit misleading, fraudulent or unauthorised information;
• place secrets, credentials or prohibited data in prompts, filenames, support messages or documents; or
• use the Service in breach of sanctions, export controls or trade-control laws.

KlarBond may investigate suspected misuse and take reasonable steps to protect users, customers, systems and data.

12. Security

KlarBond uses technical and organisational measures designed to protect the Service and information processed through it.

No online service can be guaranteed to be completely secure. Customer is responsible for using available security controls, managing users and permissions carefully, protecting credentials, limiting connected-source access and notifying KlarBond promptly of suspected unauthorised access or misuse.

Security commitments apply only to controls expressly stated in these Terms, the Privacy Policy, the Subprocessor List, an applicable data processing agreement or another written agreement.

13. Third-party services and providers

KlarBond relies on third-party providers for hosting, storage, database, authentication, email, logging, monitoring, analytics, connected-source integrations, AI processing and related operations.

Where a provider processes personal data for KlarBond, KlarBond uses appropriate contractual and data-protection arrangements. KlarBond's public Subprocessor List identifies the providers used for Customer Content or related processing.

Third-party services chosen or authorised by Customer, such as Google Drive, OneDrive or SharePoint, are governed by Customer's own relationship with that provider. KlarBond is not responsible for those providers except to the extent they act as KlarBond's subprocessors.

14. Intellectual property

KlarBond and its licensors retain all rights in and to the Service, software, design, workflows, product concepts, branding, interfaces, documentation, templates, analysis methods, prompts, schemas and underlying technology.

Customer may use KlarBond only as allowed by these Terms. Customer must not copy, modify, distribute, sell, lease or create derivative works from KlarBond unless KlarBond has given written permission or the law allows it.

15. Feedback

If Customer or a user provides feedback, suggestions, ideas, bug reports or improvement requests that do not include Customer Content or confidential information, KlarBond may use them without restriction or compensation.

A support request containing Customer Content is not permission to use that content for model training.

16. Fees and paid services

Some parts of KlarBond may be free, beta, invitation-only, trial-based or paid.

If paid plans are introduced, applicable pricing, payment terms, subscription conditions, renewal rules, cancellation rules and taxes will be provided separately or added to these Terms.

Customer is responsible for any taxes, fees or charges that apply to its use of paid services.

17. Confidentiality

Each party may receive confidential information from the other.

Confidential information must be used only for the purpose of using, providing, evaluating, securing, supporting or improving KlarBond, or as otherwise permitted by these Terms. It must not be disclosed to others unless allowed by these Terms, required by law, or agreed in writing.

Confidential information does not include information that is already public, independently developed, lawfully received from another source or already known without a confidentiality obligation.

18. Data protection

KlarBond's Privacy Policy explains how KlarBond handles personal data.

Where KlarBond processes personal data in Customer Content on behalf of a Customer, KlarBond may act as processor and the Customer may act as controller. Where the Customer processes content for its own client, KlarBond may act as subprocessor. A data processing addendum may apply where required.

Customer is responsible for ensuring that its use of KlarBond complies with applicable data protection laws.

19. Service changes and availability

KlarBond may update, improve, limit, suspend or discontinue parts of the Service.

KlarBond does not guarantee that the Service will always be available, uninterrupted, error-free or compatible with every system, file type, workflow or use case.

20. Disclaimers

KlarBond is provided on an as is and as available basis, especially during beta and early-access periods.

To the fullest extent allowed by law, KlarBond does not make warranties that the Service will:

• be uninterrupted, secure or error-free;
• detect every issue or inconsistency;
• produce complete, accurate or legally compliant outputs;
• meet every business, compliance, legal, operational or technical requirement;
• be suitable for a specific industry, project or decision; or
• preserve Customer Content where Customer has failed to maintain its own source records and backups.

Nothing in these Terms limits rights or liabilities that cannot legally be limited.

21. Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.

Subject to the above, KlarBond will not be liable for:

• indirect, incidental, special, consequential or punitive losses;
• loss of profits, revenue, business, contracts, goodwill, anticipated savings or opportunity;
• decisions made based on KlarBond Outputs without appropriate human review;
• failure to identify a document issue, contradiction, inconsistency or compliance concern;
• losses caused by Customer Content, third-party services, connected sources, customer systems, user error or unauthorised use;
• Customer's failure to maintain independent source documents and records; or
• use of the Service with prohibited or restricted information.

For paid services, KlarBond's total aggregate liability will be limited to the amount paid by Customer for the affected Service in the 12 months before the event giving rise to the claim.

For free, trial, beta or early-access services, KlarBond's total aggregate liability arising out of or relating to Customer's entire free, trial, beta or early-access relationship with KlarBond—across all claims, incidents, events, users, workspaces and causes of action—will not exceed £100 in total. This is one aggregate cap, not £100 per claim, incident, user or workspace.

The exclusions and limits apply to contract, tort including negligence, breach of statutory duty, misrepresentation, restitution and any other legal theory, to the maximum extent permitted by law.

22. Customer indemnity

Customer will defend, indemnify and hold harmless KlarBond, its affiliates and their personnel from third-party claims, damages, costs and reasonable legal fees to the extent arising from:

• Customer Content submitted without the required rights, permissions, lawful basis or authority;
• Customer's breach of confidentiality, privacy, data protection, intellectual-property or contractual obligations;
• submission of Restricted Data or prohibited information;
• use of an Output for a decision affecting an individual without the required human review;
• a connected source authorised without the required authority; or
• Customer's breach of these Terms.

The indemnity does not apply to the extent the claim was caused by KlarBond's breach, negligence or wilful misconduct.

23. Suspension and termination

Customer may stop using KlarBond at any time.

KlarBond may suspend or terminate access if:

• Customer or a user breaches these Terms;
• use creates risk for KlarBond, other users, systems or data;
• KlarBond is required to do so by law;
• the Customer organisation ends its relationship with KlarBond;
• payment becomes overdue where a paid plan applies; or
• the beta or early-access programme changes or ends.

After termination, access to the Service may stop. KlarBond may delete or retain Customer Content in line with the Privacy Policy, Customer agreement, data processing terms and legal obligations.

24. Language

These Terms are provided in English. If KlarBond provides a translation, it is for convenience only. If there is any inconsistency between a translation and the English version, the English version will prevail unless applicable law requires otherwise.

25. Changes to these Terms

KlarBond may update these Terms from time to time.

If changes are material, KlarBond will take reasonable steps to notify users or Customers. Continued use of KlarBond after updated Terms take effect means the updated Terms apply.

26. Governing law

These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction, unless applicable law requires otherwise.

27. Contact

KlarBond Ltd
Company number: 17300261
Registered office: 5th Floor, 167–169 Great Portland Street, London, W1W 5PF, United Kingdom
Legal notices: legal@klarbond.com
Privacy: privacy@klarbond.com